FAQs
04/04/2023 2023-12-27 11:21FAQs
Returns & Exchanges
U.S. Return and Exchange Policy
We offer free returns and exchanges within 45 days.
To start a return or exchange, contact us or please visit the page by clicking here.
Please note apparel returns are required to have the tags on. A return will not be accepted if the tag has been removed.
If you are having issues, please contact our team at here.What is your Warranty on Sunnies?
All our Sunnies are guaranteed to be free from manufacturer’s defects for 1 year after the original purchase date. To submit a claim, please submit a request here. International Return and Exchange Policy
International returns and exchanges are required to pay for shipping and ship back to our office in San Diego.
Here’s what you need to do:
For sunglasses, please pack the them inside the provided microfiber pouch as well as the plastic packaging. You can use the original box they came in (if you don’t have it, just make sure they are packed well in another box!) We need to keep them safe during shipping (damaged product that is returned due to improper packing is not applicable for a full refund since the product is unsellable).
Provide a note inside the box stating your contact information, order number and “I would like a refund” to make sure the agent knows to refund rather than exchange.
Mail the package to our HQ with the following address:
Blenders Eyewear Att: Returns
4683 Cass St.
San Diego, CA 92109How long does it take to process my return or exchange?
U.S. Returns and Exchanges
Once completed, your return will be processed within 2 business days. You will be notified via email by the address listed on your order when this transaction has taken place. After we have issued the refund, it will take up to 7 business days to see it reflected in your account.
For exchanges, you will receive credit after completing the return online.
International Returns and Exchanges
Once shipped, it takes about 1-2 weeks in total. When we receive the package, we will process the return, check for any damage to the products then issue the refund on the original payment method. The refund will include only the price you paid for the products without the shipping charges.Order with Green Shipping Protection Return and Exchange Policy
Green Shipping Protection is final sale. If you’d like to make a return or exchange your product, we offer free returns and exchanges within 45 days.
To start a return or exchange, contact us or please visit the page here: https://blenderseyewears.top
Thanks for getting mysterious with us! We totally understand your curiosity about what to expect and how our mystery pair of sunglasses will fit your face. We’ll let you in on a little secret – that’s part of the thrill! It’s like embarking on a stylish adventure where you never know what fabulous frames you’ll end up with.
Now, we can’t reveal the exact design, color, or shape of the sunglasses you’ll receive, but we can assure you that we carefully curate our mystery sunglasses to suit a variety of face shapes and sizes. We take pride in selecting trendy and versatile styles that have proven to be crowd-pleasers time and time again.
All mystery products are final sale and not available for returns or exchanges.
Order Status, Shipping and Payment
How long does processing and shipping take for my order?
Shipping + Delivery Information
- Standard Shipping (USPS) = 2-4 business days
- Express (Fedex 2 day) = 1-2 business days
- No deliveries on Saturday + Sunday
- Fedex does not deliver to PO boxes
Please note processing takes 1-3 business days after successful payment for non pre-order items. Please reference your order confirmation email for the estimated shipping date for any pre order item purchase.
During sales or peak season, it can take up to 3 business days to ship your order.
Once your order is out the door, you’ll receive a shipping confirmation with a tracking number.
Still have questions? Don’t hesitate to contact us!Where does my order ship from?
We strive to get your order to you quickly, so we ship from multiple locations in the U.S.How do I track my order?
Visit our Track Your Order page with your order number and email address ready. Please allow the tracking link about 24-48 hours to show any updates.Can I cancel or edit my order?
We are not able to edit orders once placed but we do have a 30 minute cancellation window. Please contact mermaids@blenderseyewears.top and include your order number.Can I combine a discount code, gift card and rewards points on my order?
Customers are able to combine the following:
- Discount Code + Gift Card
- Rewards Points + Gift Card
Customers are not able to combine the following:
- Discount Code + Rewards Points
What is Green Shipping Protection?
We’re excited to share with you our partnership with Corso, the leading provider of Green Shipping Insurance Protection! By adding Green Shipping Protection to your order, you’re covered against loss, theft, or damage during transit.
But that’s not all! Corso is also doing their part to make online shipments carbon neutral. By purchasing Corso Green Shipping Insurance, you’ll be supporting this cause and making a positive impact on the environment.
Thanks for being a part of the Blenders Eyewear community and making a difference with us!Order with Green Shipping Protection was Lost, Stolen, or Damaged
We hope your Blenders Eyewear order arrived in perfect condition! But just in case something went wrong, we’ve got you covered with our Green Shipping Protection™️.
If your package was lost, stolen, or damaged during transit, don’t worry! Follow these simple steps to place a reorder:
- Reach out to our Corso customer service team via live chat at reorder.corso.com or by email at support@corso.com. They’ll be happy to assist you with replacing your order.
- When you contact Corso, be sure to have your order number and the email address you used when placing your order handy. You can find your order number on the order confirmation email.
Can I pick up my shades that I ordered online in-store?
Unfortunately, no. We fulfill online orders from our fulfillment centers to allow for the fastest processing times. If you would like to make a purchase in-store, please use our Store Locator to find a store close to you.
Product Information and Sizing
Polarized, Non-Polarized and PureBlend Lenses
Polarized lenses have an additional anti-reflective coating of film to filter bright, reflected light as well as ambient light, reducing glare during driving, water sports, and other outdoor activites.
Non-polarized lenses do not reduce glare as well as polarized lenses, but are equally efficient at protecting against UV rays and offer enhanced clarity when viewing LCD screens on digital devices.
Our new PureBlend lens is lightweight and offers superior clarity, and durability. It is available in polarized and non-polarized options.
Majority of our shades come with UV400 protection. UV 400 is the highest level of protection your sunglasses lenses can have. They are able to block 99-100% of harmful rays from the sun to keep your eyes safe.
What are the Tv ratings on your sunnies?
Tv ratings stand for Luminous Transmittance, and it is similar to VLT, Visible Light Transmission. Tv ratings measure the amount of light that hits the specific filters applied to the lens and then to the user’s eye. VLT measures the amount of visible light being allowed into the user’s eye.
Listed below are the average Tv ratings for each of our lenses:
Filter Category: 3
Red: 16%
Orange: 17%
Champagne: 14.87%
Gold / Yellow: 12%
Green: 13%
Blue: 12%
Purple: 14.9%
Pink: 14%
Smoke: 10%
Silver: 13%
Amber: 12%
Copper: 15%
Rainbow: 15%
Gradient: 26%
What are tips for keeping my sunnies clean?
LENSES
- Before cleaning your lenses, double check that no dirt, sand or other debris is present. If dirt or sand is on your lenses, blow the particles off as best as you can before cleaning.
- Gently rinse your Blendz with tap water that is not too hot, especially after taking a dip in the pool or in the sea.
- Next take the microfiber wipe or cinch pouch included in your purchase or any soft cloth available to you and wipe your lens with low – medium pressure. Repeat as needed to clean your lenses.
- If needed, a tiny amount of standard dish soap can be applied to the lenses to help clean tougher stains and blemishes, but please ensure that you have completely removed all soap residue before drying.
GENERAL
- Avoid storing your Blendz in extreme conditions or in your vehicle for extended periods of time.
- Clean your Blendz before storing or putting them away.
- Always rinse your Blendz with tap water after taking a dip in the pool or in the sea.
- Periodically wipe away sweat, oil and other residue that may transfer onto the frame to keep the your sunnies fresh.
- Wash your cinch bag periodically to help keep it clean and debris free.If needed, a tiny amount of standard dish soap can be applied to the lenses to help clean tougher stains and blemishes, but please ensure that you have completely removed all soap residue before drying.
DO NOT
- Use any paper products or other abrasive materials on the lenses.
- Store or place your sunglasses in high heat situations.
- Use glass cleaners as they may damage the lens coating.
- Place your Blendz face down.
- Store your Blendz with sharp or blunt objects that may result in damage to the lens or frame.
- Expose your Blendz to extreme heat, strong detergents or other chemicals.
- Allow salt water and chlorine to sit on your lenses for too long without rinsing and cleaning them. Salt water and chlorine can eat away at the lens coating.Wash your cinch bag periodically to help keep it clean and debris free.If needed, a tiny amount of standard dish soap can be applied to the lenses to help clean tougher stains and blemishes, but please ensure that you have completely removed all soap residue before drying.
Can I order custom shades?
No, we unfortunately do not offer customer shades.